Frequently Asked Questions

Not Getting Our Emails?

We may be ending up in your SPAM/JUNK Folder.
You should add us to your email programs whitelist or safelist.
For instructions on whitelisting ROXO, click here.

What are ROXO Bands?

ROXO Bands are a silicone band available in 30 different colors. These are the the bands that you can attach any Roxos (silver-finished charm) onto.

What size ROXO Band should I buy?

In the end, it is all based on personal preference.
Using a flexible tape measure, measure your wrist. Then compare it to the table below.

Band Size Size in Inches(Band Circumference)
Small6 inches
Medium7 inches
Large7 3/4 inches
Extra Large8 1/2 inches

What are ROXOs?

Roxos is our word for charms. The Roxos are silver finish charms that you can snap on and off a ROXO Band.
Millions of combinations are possible, even more when you upload your own photo!

Are the ROXOs waterproof?

Our ROXOs are water resistant, which means don't wear them in the pool! But washing your hands should be safe!

Trouble Logging In?

Having trouble logging into your myROXO Account?
First you need to make sure that your browser has cookies enabled. Follow this link to make sure - Enable Cookies In Your Browser

If you have cookies enabled, you may have forgotten your password. Use our Lost Password Form to reset your password to your account.

Still having trouble? Email us at

What is a myROXO Account?

A myROXO Account is required for when you want to create a Custom Roxo.
With an account you can store up to 50 personal Roxos. You will be able to order them whenever you wish, and you will also be able to view your recent orders.

I Need Help! I found a bug or I need Technical Assistance!

We are sorry that you are having trouble! The fastest way to obtain Tech Support is by emailing our Computer Geeks at or you can call them at 855-438-7696.